FAQs

Frequently Asked Questions | Carter & Presley

We’re here to make your shopping experience simple, fun, and stress-free! 💛
If you don’t find the answer you’re looking for, feel free to reach out anytime at hello@carterpresley.com.

🧸 Orders & Shipping

Q: How long will my order take to arrive?
A: Orders are processed within 1–3 business days. Once shipped, delivery usually takes 3–7 business days within the U.S. You’ll receive a tracking email once your package is on its way.

Q: Do you offer international shipping?
A: Currently, we ship mainly within the U.S. For international requests, please email us — we’re happy to check options for you!

Q: Can I change or cancel my order after it’s placed?
A: If your order hasn’t shipped yet, contact us as soon as possible at hello@carterpresley.com. Once shipped, we’re unable to make changes.

🎁 Returns & Exchanges

Q: What is your return policy?
A: You can return unused items within 14 days of delivery for a full refund. Just make sure they’re in original condition and packaging.

Q: How do I start a return or exchange?
A: Simply email us with your order number and the item details. Our friendly support team will guide you through the process.

Q: Are personalized toys returnable?
A: Because they’re made just for you, personalized and custom toys can’t be returned unless there’s a defect or damage.

🌟 Products & Care

Q: Are your toys safe for children?
A: Absolutely! All our toys are made with kid-safe, non-toxic materials and meet safety standards for children’s products.

Q: How should I clean my toys?
A: Each toy comes with care instructions on its product page. Most can be gently wiped clean with a damp cloth — no harsh chemicals needed.

Q: Do you offer gift wrapping?
A: Yes! You can add gift wrapping and a personalized note at checkout to make your gift extra special.

💬 Contact Us

Still have questions?
Reach out anytime — we’re happy to help!
📧 hello@carterpresley.com
📞 (305) 555-0101

🧩 Carter & Presley — creating joy, one toy at a time.